The utility drop-off box in Soap Lake. Mayor Michelle Agliano said there has been an increase in water utility late notices and past-due payments, but residents claim the city isn’t managing water bills properly or communicating clearly.
September 18, 2023
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Soap Lake water accounts cause frustration
SOAP LAKE – The city of Soap Lake has experienced an increase in past-due water utility payments and shut-off notices, said Mayor Michelle Agliano. However, city residents say the issue is as much with the city’s billing processes as it is with nonpayment. “Payments are due on the 28th,” said Agliano. “The late notices go out the 29th and then if we have not gotten a payment by, usually the 4th after the new billing, we start sending out shut-off notices, which are hand delivered to each resident and I’ll tell you what, there were a ton of them this time that had notices.” ...