Multi-Agency Communications Center: Emergency dispatch requires ‘a special kind of person’
A dispatcher processing a call at the Multiagency Communications Center in Moses Lake. Dispatchers work in multiple data systems which help them gather and distribute information to emergency personnel and callers to help keep both safe.
R. Hans Miller/Columbia Basin Herald
The Multi-Agency Communications Center is in the process of upgrading its technology. When 911 systems were first established, they were often just one person manning a landline and informally passing information to first responders. That technology has now changed and involves a rather extensive set of servers. The MACC is looking to move further into the 21st century by utilizing cloud computing solutions and offering the public a chance to report non-emergency situations online through a web portal.
It takes a special kind of person to be a 911 dispatcher, says Dispatch Supervisor Jennifer Pitt, who has worked at the Multi-Agency Communications Center for about 17 years.
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