Confluence Health refunding $1.8M following AG investigation

OLYMPIA — After an extensive investigation by the Washington State Attorney General's Office, Confluence Health has agreed to refund over $1.8 million to thousands of patients who were eligible for charity care but did not receive appropriate reimbursements for medical fees. The investigation revealed that Confluence Health, operating two hospitals in Central Washington, failed to refund payments made by patients who qualified for charity care after they had already made out-of-pocket costs.