New AI system at MACC has successful first few months

MOSES LAKE – The Multi Agency Communications Center, also known as MACC 911 or just MACC, implemented a new artificial intelligence online system about five months ago for people to submit non-emergency requests online or via phone call to help manage call volumes. The program, AVA, helps MACC staff members focus on answering emergency calls and prioritizing dispatch to those and allows for shorter wait times for both emergency and non-emergency calls.