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A customer looks at wares in a pottery shop. While customers have a number of options, they’re returning to in-person shopping, according to the Washington Retail Association.

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Evolving retail
June 26, 2023 4:51 p.m.

Evolving retail

Expanded opportunities for online shopping, but still room for brick and mortar

OLYMPIA — From pandemic lockdowns to a surge in thefts to major changes in shopping habits, it’s been a bumpy few years for retail businesses. Renee Sunde, president and CEO of the Washington Retail Association, said the road ahead could be getting smoother - or maybe not...