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The Multi-Agency Communications Center is in the process of upgrading its technology. When 911 systems were first established, they were often just one person manning a landline and informally passing information to first responders. That technology has now changed and involves a rather extensive set of servers. The MACC is looking to move further into the 21st century by utilizing cloud computing solutions and offering the public a chance to report non-emergency situations online through a web portal.

The Multi-Agency Communications Center is in the process of upgrading its technology. When 911 systems were first established, they were often just one person manning a landline and informally passing information to first responders. That technology has now changed and involves a rather extensive set of servers. The MACC is looking to move further into the 21st century by utilizing cloud computing solutions and offering the public a chance to report non-emergency situations …

July 2, 2022

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Multi-Agency Communications Center: Emergency dispatch requires ‘a special kind of person’
July 2, 2022 1 a.m.

Multi-Agency Communications Center: Emergency dispatch requires ‘a special kind of person’

It takes a special kind of person to be a 911 dispatcher, says Dispatch Supervisor Jennifer Pitt, who has worked at the Multi-Agency Communications Center for about 17 years.