What would auditor candidates change to better serve residents?

EPHRATA —  As Election Day approaches, voters are weighing not only the policies and priorities of candidates, but also how county offices can better serve the public. While many residents only visit the Grant County Auditor’s Office for specific tasks, the office oversees a range of services that touch daily life in Grant County.

For the third installment of the Columbia Basin Herald’s five-part candidate Q&A series, auditor candidates Shannon Falstad and Darci Homesley were asked: “Many residents only interact with the Auditor's Office when they vote, register a vehicle or record property documents. What is one specific change you would make that would have the biggest impact on everyday customers?” 

Ballots must be postmarked or placed in an official ballot drop box by Nov. 3. Voters can verify their registration status and find election information at VoteWa.gov. Grant County voters with questions can also contact the county elections office at 509-754-2011 ext. 2704. 

Falstad: I am not running because the Auditor’s office needs major changes. I am running because the current auditor has retired, and it is beneficial for the person elected to have a strong understanding of the auditor’s and county’s internal operations. Having knowledge of the departments, their processes, and how they interact with one another and with the public provides valuable continuity. It allows the next auditor to build on what is already working, identify opportunities for improvement and thoughtful changes when needed-without unnecessarily disrupting employees, other departments, or the services provided to the public.  

Homesley: One change I would focus on is making it easier and more convenient for residents to do business with the Auditor’s Office. I would review each customer-facing service to identify transactions that can reasonably be completed online or electronically and where additional payment options could eliminate unnecessary trips to the courthouse. 

Some services already offer online or electronic options, while others still have limitations. I would look for practical opportunities to modernize those processes and make services more convenient and consistent. 

At the same time, technology should not replace good customer service. Not everyone wants to conduct business online, and some transactions are simply easier when you can sit down with a knowledgeable person and get your questions answered. My goal would be to give residents choice - making routine transactions as simple and convenient as possible while continuing to provide friendly, knowledgeable in-person service for those who need or prefer it.