Soap Lake water accounts cause frustration
The utility drop-off box in Soap Lake. Mayor Michelle Agliano said there has been an increase in water utility late notices and past-due payments, but residents claim the city isn’t managing water bills properly or communicating clearly.
COURTESY PHOTO/CITY OF SOAP LAKE/KIETH & SADIE DOLGE
A water shut-off notice was sent to residents of Soap Lake with past due payments on their account Monday Sept. 11. City officials said references to “payment arrangements” mean to pay the bill immediately. However, verbiage near the top of the notice and prior experiences had residents thinking payment plans were an option.
SOAP LAKE — The city of Soap Lake has experienced an increase in past-due water utility payments and shut-off notices, said Mayor Michelle Agliano. However, city residents say the issue is as much with the city’s billing processes as it is with nonpayment.
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