Monday, March 20, 2023

Internet outages pepper Grant and Douglas counties Wednesday

Staff Writer | April 21, 2022 10:13 AM

MOSES LAKE — A Douglas County Public Utility District work crew is working to fix a problem with a fiber optic line feeding into Grant County on Wednesday that caused problems for Internet and cell phone service for some customers across Grant County.

“A main fiber line that feeds into Grant County was cut in Douglas County,” wrote Grant County Public Utility District Ryan Holterhoff in an email to the Columbia Basin Herald. “Douglas County PUD’s fiber crews are on-site actively working to repair the issue.”

“They will need to fix the conduit and pull and splice new fiber to restore service,” Holterhoff added.

Holterhoff said the work should be completed and full Internet and cell phone service restored by 1 a.m. Thursday.

The outages were patchy and sporadic, Holterhoff said, affecting some service providers but not others, and some areas of Grant County and not others.

CORRECTION: Initial reports to the Herald indicated that a Douglas PUD crew had accidentally cut the fiber optic line being repaired. However, updates from sources indicates that there is no confirmed cause.

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