Hearing the call: MACC Dispatch is the hub of first response
Emry Dinman/Columbia Basin Herald Dispatcher Somer Rice handles the data channel, which includes communications from Moses Lake, Quincy and south county police agencies.
Dispatcher Amy Hilliard manages all the traffic for fire agencies throughout Grant County Friday night. Due to confidentiality agreements, photos taken from the dispatch center had to be angled tightly in order to avoid capturing computer screens.
Heather Haffner handles the Dispatch radio channel Friday, which includes the majority of north county and the sheriff’s office.
These rows of server towers serve as the brains of MACC Dispatch’s communications network.
MOSES LAKE — “I can’t understand you when you yell into the phone, I need you to breathe,” a dispatcher at the Multi Agency Communications Center, also known as MACC Dispatch, says calmly into the receiver.
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