Grant County Multi-Agency Communications Center Operations Supervisor Amanda Scott shows off a 911 operator’s workstation, which integrates both incoming 911 emergency phone calls and all first-responder radio frequencies. The agency has 16 full-time 911 operators and eight 911 workstations, of which four will be staffed during an ordinary shift, Scott said.
June 2, 2023
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911 upgrades
Grant County call center looking at improving systems to serve community.
MOSES LAKE — Grant County’s Multi-Agency Communications Center fielded a record number of calls in May — over 10,000 for the month — according to MACC Technical Services Manager Gerrit Klein. “On the 28th (of May), we, for the first time in our history, surpassed 10,000 calls for service in one month. Our computers actually crashed,” Klein said. “We ran out of (case) numbers.” ...